Delivery & returns

We deliver to addresses across the United Kingdom: England, Scotland, Wales and Northern Ireland, including the Scottish Highlands, the Scottish islands and the Isles of Scilly. We do not currently deliver to the Isle of Man, the Channel Islands or BFPO addresses. We do not currently deliver outside the United Kingdom.

Delivery charges

Every order is sent with tracked delivery. The charge depends on the weight of the parcel, packaging included, and the service you choose at checkout. The same prices apply everywhere in the UK:

Up to 100g: £2.99 tracked 48-hour, £3.99 tracked 24-hour
101g to 500g: £3.49 tracked 48-hour, £4.49 tracked 24-hour
501g to 750g: £3.99 tracked 48-hour, £4.99 tracked 24-hour
751g to 2kg: £4.49 tracked 48-hour, £5.49 tracked 24-hour

UK orders with £24.95 or more of full-price items get free tracked 48-hour delivery. Full-price items are pouches, kitchenware and sachets outside a sachet box or pack (a free sachet counts at its usual price). Sachets in a sachet box or pack do not count. If you choose 24-hour delivery on such an order, you pay only the difference. Heavier orders over 2kg are sent as more than one parcel, each charged at its own weight.

The minimum order is £7.50 of goods.

The delivery charge is shown in your basket and at checkout before you pay.

Dispatch and delivery times

We dispatch every order within 3 days of your payment. We pack on working days (Monday to Friday, excluding bank holidays). After dispatch, tracked 48-hour delivery usually arrives within 2 working days and tracked 24-hour delivery usually the next working day. Parcels to Northern Ireland, the Highlands and the islands can take a little longer after they leave us. The 3-day dispatch time is the same for every order we accept.

We will email you when your order has been dispatched, with its tracking details.

If we do not dispatch within 3 days, email contact@larderfy.com. You can cancel anything we have not sent, and we will refund what you paid for it.

Under the Consumer Rights Act 2015, goods must be delivered without undue delay. Where no delivery time has been agreed, that Act allows up to 30 days, and that rule applies across the United Kingdom. We have agreed a shorter time with you: dispatch within 3 days of payment.

If your parcel doesn't arrive

Your order is our responsibility until it is delivered to the address you gave us (or to someone you nominated to receive it). If it hasn't arrived within 10 working days of dispatch, please email contact@larderfy.com. We will look into it and, if the parcel is lost, send a replacement or give you a full refund.

Cancelling before dispatch

Email contact@larderfy.com if you want to cancel before the goods leave us, including within 24 hours of paying. If the items have not been handed to the carrier, we will cancel the order, refund what you paid, and we will not send them.

Once the goods have been handed to the carrier, use the 14-day returns rules below.

Changing your mind — sealed packs

You can cancel for any reason within 14 days, starting the day after you receive the order. If an order arrives in more than one parcel, the 14 days start the day after the last parcel arrives.

Send back packs that are still sealed and undamaged. Our pouches are heat-sealed above the zip, and our sachets are sealed all round. Opened packs are not accepted for a change of mind (Consumer Contracts Regulations 2013, regulation 28(1)(c)).

We will refund you where the pack is faulty or off, had expired, or was damaged or leaked on the way to you, including where the seal was broken in transit. Email us with your order number. A photo helps. We will not ask you to send back food that is unsafe. If we do ask you to return a faulty or damaged item, we pay the return cost.

How to cancel

Tell us within the 14 days by emailing contact@larderfy.com or writing to Princes Risborough, HP27 9DB, United Kingdom. You can use the model cancellation form at the bottom of this page, but you don't have to — any clear statement that you want to cancel is enough.

We will reply by email with the address to send your return to. Send the sealed, undamaged packs back within 14 days of telling us. You pay the cost of returning items when you change your mind. We recommend a tracked service, because items are your responsibility until they reach us.

Your refund

We will refund the price of the returned items by the same payment method you used. If you cancel your whole order, we will also refund the standard delivery charge you paid. We will pay the refund within 14 days of receiving the items back or, if earlier, within 14 days of you sending us proof that you have posted them. We may reduce the refund if an item has been handled more than was needed to check it, as you could in a shop.

Our first-order promise

If your first order from us doesn't make your dinner better, tell us within 30 days of delivery and we will refund it in full, including delivery. You don't need to send the packs back. Just email contact@larderfy.com with your order number and, if you're happy to, a line on what didn't work for you: it helps us improve. This promise applies once per customer, to your first order on our website, and is in addition to your legal right to cancel above.

Damaged, faulty or incorrect items

If anything arrives damaged, faulty, not as described or not what you ordered, please email contact@larderfy.com as soon as you can with your order number. A photo helps us sort it out quickly. We will not ask you to send back food that is damaged or unsafe.

Your rights under the Consumer Rights Act 2015 include:

Within 30 days of delivery: a full refund, or a replacement if you prefer.
After 30 days: a replacement, or a refund if a replacement isn't possible or doesn't put things right.

If an item needs to come back because it is faulty or we sent the wrong thing, we pay the return cost. Nothing on this page affects your statutory rights. For independent advice, contact Citizens Advice.

Model cancellation form

Complete this form only if you wish to cancel. You can copy it into an email to contact@larderfy.com. You do not have to use this wording — any clear statement that you want to cancel is enough.

To: Larderfy LTD

Address: Princes Risborough, HP27 9DB, United Kingdom

Email: contact@larderfy.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

[list the goods]

Ordered on: [date]

Received on: [date]

Order number: [number]

Name of consumer(s): [name]

Address of consumer(s): [address]

Signature of consumer(s) (only if this form is sent on paper):

Date: [date]