Frequently asked questions

Frequently asked questions

How do the packs work?

Tear the pack open at the notch above the zip, spoon out what you need, then press the zip closed. Store it somewhere cool and dry.

Do I need anything else?

No. Every blend comes in a resealable pack you can use straight away.

Can I mix and match blends?

Yes. Pick any blends as you go. Rewards unlock by pack count or by what you spend, whichever you hit first, and the higher rewards include free UK delivery. They apply automatically in your basket. Current rewards are on Mix & Match.

Do your seasonings contain allergens?

None of our current blends contains any of the UK's 14 regulated allergens as an ingredient. Full details for every blend are on our Allergens & ingredients page and on each product page. Always check the label on your pack before use, and email us before ordering if you have a severe allergy.

Where do you deliver?

Anywhere in the United Kingdom — England, Scotland, Wales and Northern Ireland, including the Highlands and islands. We don't currently deliver to the Isle of Man, the Channel Islands, BFPO addresses or outside the UK.

How much is delivery?

Free on orders of £35.00 or more after any discount, and when a reward includes free delivery. Under that, orders of seasoning blends are £2.50, and orders that include kitchen & tableware are £3.95. The charge is shown in your basket before you pay. The same prices apply everywhere we deliver.

What is your returns policy?

You can cancel for any reason within 14 days, starting the day after you receive the order. If it arrives in more than one parcel, the 14 days start the day after the last parcel arrives. Send back packs that are still sealed and undamaged. You pay the return postage when you change your mind. Opened packs are not accepted for a change of mind. If a pack is faulty or off, had expired, or was damaged or leaked on the way to you, email us and we will put it right. Your legal rights are not affected. Full details are on our Delivery & returns page.

Can I change or cancel my order?

Email hello@pinchwell.com as soon as you can, including within 24 hours of paying. If the goods have not been handed to the carrier, we will cancel the order, refund what you paid, and we will not send them. After dispatch, you can still cancel within 14 days, starting the day after you receive the order, and return sealed undamaged packs. See Delivery & returns.

Are your blends suitable for vegans and vegetarians?

Yes. All current blends are made with plant-based ingredients.

How much is in a pack?

The net weight is shown on each product page and on the label.